Constance Coetzee is a seasoned IT professional with extensive experience in service desk support and technical troubleshooting. Currently serving as a Senior Service Desk Analyst at Dimension Data since December 2013, Constance provides remote support for clients such as Alexander Forbes, Murray Roberts, and Medscheme, handling various PC issues, network problems, and software installations. Previous roles include Service Desk Analyst at Bytes Systems Integration, performing desktop and remote support for AEL end-users, and Desktop Support Engineer at LexisNexis, where responsibilities ranged from managing Active Directory accounts to configuring printers and assisting with end-user setups. Constance holds a National Diploma in Software Development from the University of South Africa and has furthered expertise with certifications in Service Desk Analysis and ITIL Foundation.
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