Earl Harris is a seasoned professional in digital infrastructure and service delivery, currently serving as Digital Infrastructure Operations Manager and Services Operations Manager for the Data Centre at Dimension Data Middle East and Africa since July 2010. Key responsibilities include exceeding client targets for Managed and Professional services, overseeing daily operational tasks and project completion, engaging business proactively to drive new services, and ensuring compliance with service level agreements. Prior experience includes working as IT Service Delivery Manager at Business Connexion from March 2008 to June 2010, focusing on contractual deliverables and client satisfaction. Educational qualifications comprise an IT Management certificate from GetSmarter in 2014 and a Foundation Management Development certificate from GIBS Business School in 2008, along with additional studies at GIBS Business School from 2015 to 2016.
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