Eric Spagna

Eric Spagna has over 23 years of experience in the technology and telecommunications sectors, currently serving as a Senior Manager for Customer Experience Managed and Professional Services at NTT Ltd. since January 2019. In this role, Eric leads a talented team of engineers and supports clients throughout their customer experience journey. Prior to this, Eric held various positions at Dimension Data, now integrated into NTT Ltd., including Senior Engineering Manager for Customer Experience and Collaboration, and Engineering Manager for Contact Center Solutions. Eric's background includes advanced specialization in Contact Center Enterprise technologies and technical support roles at RCN earlier in his career. Eric's educational foundation comes from Western New England University.