Paulo Esteves

Paulo Esteves is an experienced Service Delivery Manager at NTT Ltd. since September 2017 and a Senior Service Delivery Manager for Dimension Data since September 2010. Esteves specializes in managing relationships with key clients, ensuring high client satisfaction and operational efficiency across complex service provisioning. Previous roles include IT Quality Assurance Executive on the Pfizer Account, where responsibilities encompassed service compliance, quality assurance, and audit management, as well as Service Delivery Executive for Pfizer, providing advocacy and oversight for network operational services. Prior experience includes service delivery management roles at Dimension Data and support positions at RCN, showcasing a strong background in service level management, client relations, and operational improvements.