Zwide Phakathi is an experienced IT engineer currently working at Dimension Data Middle East and Africa since May 2016, where responsibilities include translating technical issues for diverse end-users, providing prompt support, and managing client communications regarding technical processes. Key competencies involve diagnosing and resolving technical issues, setting up user accounts, configuring hardware and software, and implementing Microsoft technologies, including Active Directory and Microsoft Exchange. Prior to this role, Zwide served as an IT System Engineer at ZKP Technology Solutions from February 2013 to September 2015. Zwide holds a certification in Computer and Information Sciences and Support Services from IT Certification Academy, completed in 2012.
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