Michael Watson

Michael Watson is an experienced professional specializing in operations management and customer service across various industries. Currently serving as the Intervention Team Lead at Direct Commercial Limited since May 2019, Michael manages and supports a team to enhance third-party intervention services. Previous roles include Customer Services Manager at Palace Group Accident Repair Centres, where processes for claim triage were streamlined, and Central Operations Manager at Ardent Hire Solutions Ltd, overseeing multiple teams for operational efficiency. Experience also includes positions at 1EasyCall Ltd as Operations Manager, self-employed courier with UK Mail, and part-time roles in recovery and sales. Michael's career began in customer service and production, demonstrating a strong foundation in client relations and operational processes.