Elena B. is a Customer Experience and Growth Strategist with over 10 years of experience in consulting and digital transformation. Currently, as the Founder and Customer Strategist at LOVE YOUR CLIENT, Elena works with start-ups and SMEs across Latin America, Europe, and the UK to develop customer-centric strategies and enhance market presence. Previously, they served as the Head of Customer Experience at OZON.ru, where they transformed the e-commerce customer journey and led cross-functional teams to improve key metrics. Elena's past experience also includes digital transformation roles at Mars and Unilever, and consultancy positions at Deloitte and EY.
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