Heather MacPherson

Heather MacPherson is an experienced Product Support Manager at Direct Technology, overseeing a team of nine and supporting 13 clients since June 2015. Previously, Heather held roles such as Sr. Software Quality Engineer - Automation, directing automation projects and collaborating with Agile teams across multiple companies including RagingWire Data Centers and Salu (Skinstore.com). Heather's extensive background includes project quality management in organizations like Telestream Inc. and Volcano Corporation, with a focus on ensuring software quality in healthcare, eCommerce, and medical device industries. Heather earned education from the University of California, Santa Cruz, and Cabrillo College.