Joanneith López is a seasoned Contact Center Operations Manager with over 19 years of experience in the service industry, focusing on quality and customer satisfaction. Currently, Joanneith serves as the Operations, Quality, and Training Manager at Directa Group, where they manage key performance indicators to optimize campaign profitability. Previously, at Bancaribe, Joanneith held various leadership roles, including Manager of Quality and Business Monitoring, overseeing resources to enhance customer satisfaction. Joanneith has also developed strategic initiatives for team performance and executed telemarketing campaigns throughout their career. Their education includes multiple diplomas in Positive Psychology and Banking Finance.
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