Sara M.

Sara M. began their career in 2010 as a Watercraft Inspector for the Minnesota Department of Natural Resources. In 2012, they took on the role of Fisheries Technician for the same organization. Sara also worked as a Customer Service Specialist for Adept Engraving that same year. In 2013, Sara M. became a Promotions Representative for Country Jam USA, and in 2014, they were an Accounts Payable Analyst for American Solutions for Business. From 2015 to 2016, they were a Diamond Leader for It Works! Global and a Server and Coffee House Supervisor for Breezy Point Resort. In 2018, Sara M. became an IT Administrative Assistant for Sourcewell (formerly National Joint Powers Alliance) and in 2021, they were a PMO Coordinator for Aristocrat. Currently, Sara M. is a Customer Success Director for Direction.com.

Sara M. obtained their Bachelor of Applied Science - BASc from the University of Minnesota Crookston in the field of Consumer Experience. Sara has also obtained various certifications from BrightLocal, Intercom, LinkedIn, Google, and Alexandria Technical and Community College. These certifications include "How To Optimize Location Pages", "Become a Conversational Support Expert", "Smartsheet Essential Training", "Microsoft Forms Quick Tips", "Project Management Foundations: Small Projects", "Supporting Your Mental Health While Working from Home", "Working from Home: Strategies for Success", "Emotional Intelligence for Project Managers (Blinkist Summary)", "Project Management Foundations: Communication", "Google Analytics for Beginners", "Excel 2016 Essential Training", "Excel Essential Training (Office 365)", "PowerPoint 2016 Essential Training", "PowerPoint Essential Training (Office 365)", "Word 2016 Essential Training", "Word Essential Training (Office 365)", "Microsoft Outlook Intermediate", and "Delivering a world-class customer support experience".