William Friedman

William Friedman has a strong background in customer support and customer success. William is currently employed as the Director of Customer Support and Customer Success at Directus since July 2022. Prior to that, they served as the Director of Customer Success at Cortical.io from October 2021 to July 2022. William also worked as a Customer Success Manager at Prevalent Inc. from June 2018 to September 2021. Before that, they held various positions at SevOne, including Manager of Product Support, Global Technical Account Manager, Product Support Team Lead, and Software Support Engineer, from 2012 to 2018. William started their career as a Project Manager at Educational Standards from May 2011 to April 2018. William also worked as an Application Services Intern at ING DIRECT in June 2010.

William Friedman attended the University of Delaware from 2007 to 2011, where they obtained a Bachelor of Science degree in Computer Science. Additionally, they pursued a minor in Management Information Systems.