Crystal Trout

Crystal Trout is a Lead Corporate Strategist for Customer Experience at DIRECTV, showcasing significant expertise in the telecommunications industry. Previously, Crystal held various roles, including Senior Business Manager for Supply Chain at AT&T, where they coordinated large-scale systems integration projects, enhancing customer service for over 16 million users. Crystal began their career as a Forecast Specialist at Western Union, developing forecasting methods with a high accuracy rate. They earned a Master of Business Administration from the University of Denver and hold a Bachelor of Science in Marketing from the University of Colorado at Colorado Springs, along with a certificate in Sustainability Leadership.