Fred Vargas is an ITSM Program Manager at HCLTech, leading a team of 12 IT professionals to provide comprehensive IT service management solutions. With over 15 years of experience, they have a strong background in managing major incidents and driving initiatives for production stability. Fred has previously worked as a Senior ITSM Program Manager at DIRECTV, as well as in various roles at Microsoft, Dell Technologies, and AT&T. Currently, they are pursuing a Master's degree in Management, Strategy, and Leadership at Michigan State University, alongside a Bachelor of Science in Telecommunications Engineering from The University of Texas at Dallas. Fred is dedicated to fostering high-performing teams and delivering exceptional customer service.
This person is not in the org chart
This person is not in any teams
This person is not in any offices