James Jones

James Jones is a future-focused professional with a strong background in process improvement and team management. They served as a Sr. Compliance Analyst at AT&T, where they developed an analytics application that enhanced performance monitoring across a large customer service organization. Previously, Jones held various managerial roles at DIRECTV, including Director of Process Improvement, where they led initiatives aimed at increasing customer satisfaction. They began their career as a Wellness Director at SportsFit, overseeing operations for a wellness center and managing a team dedicated to customer service. Jones holds a Bachelor of Science in Business Administration and Management from Athens State University, graduating with a 4.0 GPA.