Jorge Alvarez is a strategic leader with over 20 years of experience in managing and optimizing contact center operations across global markets, including countries such as the Philippines, Jamaica, and Mexico. Currently serving as Senior Manager of Strategic Partner Management at DIRECTV, Jorge oversees international call center partner relationships and has demonstrated significant improvements in customer experience and sales performance. Previously, at AT&T, they held various roles including Strategic Partner Account Manager and Area Vendor Manager, where they consistently exceeded sales targets and drove operational excellence. Jorge has a proven track record of enhancing customer satisfaction and leading large-scale teams to success in fast-paced environments.
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