Inès D. is an experienced professional in customer experience and support management, currently serving as the Head of EMEA CX at Discord since June 2022. In this role, Inès focuses on team recruitment, mentoring, and management while building a QA team to enhance user service. Previously, Inès held positions such as EMEA Manager for Customer Experience at Discord, Customer Support Operations Manager at FindHotel, and EHQ Deskside Support Team Leader at Nike. Inès's expertise spans team leadership, quality assurance, and the implementation of efficient customer service strategies. Inès holds multiple master's degrees in literature and philosophy from Université Bordeaux Montaigne.
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