Adam Pearson is a Customer Success and Support Operations Executive with extensive experience in workforce management. Currently an Executive Consultant at Phoenix CX Consulting Services, Adam previously held numerous leadership roles at Expedia Group, where they directed workforce planning and strategy for global operations. Their career also includes impactful positions at T-Mobile, Qwest Communications, and Bullhorn, where Adam optimized customer experience operations and drove significant cost reductions while enhancing team performance. Adam holds a degree from the University of Washington.
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