Ashlene Thomas has a diverse background in customer service and hospitality, with experience spanning several prominent companies. Ashlene's tenure includes positions at Tuesday Morning and Toys"R"Us as a Store Associate, focusing on enhancing customer experiences and efficiently processing transactions. As an Operations Assistant and Hospitality Liaison at the Miami Book Fair, responsibilities included event management and support for over 400 authors. At Zoo Miami, as a Transportation Guide, Ashlene ensured guest safety and satisfaction while narrating tours. At The Ritz-Carlton, Ashlene excelled as a Guest Experience Expert, generating significant upsell revenue and mentoring new staff. Additional roles included supervision at the Phillip and Patricia Frost Museum of Science and as a Concierge Assistant at 26 North Yachts, where Ashlene curated luxury travel itineraries. Education includes a Bachelor of Science in Hospitality Administration/Management from FIU and an Associate of Science from Miami Dade College, complemented by a High School Diploma from Robert Morgan Educational Center.
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