Jay Harris possesses extensive experience in IT management, service design, and project analysis across various industries. Notable roles include Senior Product Manager at The Walt Disney Company, where Jay designed and implemented a cost-saving ServiceNow licensing program, and IT Service Manager at Nelnet, optimizing change management processes. Previous positions include IT Business Consultant at Kaiser Permanente, IT Service Designer & Project Analyst at Southwest Airlines, and multiple roles at Engility that involved server management and incident problem management. Academic credentials include a Master of Science in Telecommunications Management, an MBA, and a specialization in Data Science from Johns Hopkins University.
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