Marc Whelan is a skilled ServiceNow Scrum Master and Senior Business Analyst currently working at The Walt Disney Company. With extensive experience in the Information Technology and Services Industry, they have previously held roles as Knowledge Manager and Process Manager at Baylor Scott & White Health, where they focused on Agile methodologies and process improvements. Marc's background includes significant experience in service desk management, automation engineering, and continuous process improvement, supported by a National Diploma in Computer Studies from Brighton MET and Northbrook College. They are proficient in requirements analysis, technical support, and fostering team collaboration across diverse projects.
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