Deepa Solanki

Deepa Solanki has a diverse work experience in the field of IT and network operations. Deepa started their career in 2016 as a Technical Support Analyst at Dream Unlimited, where they provided help desk services and resolved client issues. In 2017, they worked as an Information Technology Technical Analyst at The TJX Companies, Inc., where they prioritized and fielded IT ticket requests and installed software and peripherals.

In 2018, Deepa joined The TJX Companies, Inc. again, this time as a Deskside Support Technician, where they provided senior technical support and oversaw VPNs for secure access. Deepa then moved on to Alcon in 2019 as a Network Operations Center Analyst and Major Incident Management Analyst. There, they monitored incident alerts, responded to critical incidents, and provided global status updates.

Currently, Deepa is working at Distributel since 2021 as a Network Operations Center Analyst. Their responsibilities include resolving IT infrastructure incidents, maximizing network performance, troubleshooting LAN/WAN systems, and providing tier-3 support for customer backup networks and ISP services. Deepa also coordinates with senior-level engineering and field services teams for maintenance and handles critical incidents.

Deepa Solanki completed their Bachelor of Engineering (B.E.) degree in Computer Science from Gujarat Technological University (GTU) from 2010 to 2014. Deepa then pursued further education in Computer and Information Sciences and Support Services at Sheridan College from 2016 to 2017. Additionally, they obtained several certifications, including Microsoft Azure: Networking Concepts from the LinkedIn Learning App in June 2022, Microsoft Certified: Azure Fundamentals from Microsoft in August 2021, and Intro to Service Management with ITIL® 4 from LinkedIn in July 2021. Deepa also acquired certifications in Learning Cloud Computing: Core Concepts, Microsoft Azure Fundamentals, Understanding of Cisco Network Devices, HDI Support Center Analyst (HDI), and Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching) from various institutions between 2019 and 2021.