Sanae Amar

Sanae Amar has a diverse work experience spanning over several years. Sanae started their career as a Customer Service Representative at Laboratoires Biofort in 2005 before transitioning to the role of Executive Assistant. In 2006, they joined Webhelp as a Technical Support Representative and later became a Call Center Supervisor and then a Call Center Senior Supervisor. At Webhelp, they effectively resolved customer issues and ensured quality control of agent communications. In 2010, they joined ThinkTel Communications as a Business Customer Service and Billing Specialist, where they responded to customer inquiries and provided trainings on self-serve web portals. Currently, Sanae works at Distributel as the Manager of Enterprise Service Delivery since 2023. In this role, they lead a team and ensures desired service levels, efficiency, and customer satisfaction by analyzing call center data and allocating resources effectively. Sanae also holds the position of Business Customer Care Team Manager at Distributel, where they train and coaches representatives to provide support for customers.

Sanae Amar attended the High School of Computer Engineering (ESGI) from 2003 to 2005, where they obtained a DCS degree. Further details about their field of study are not provided.