Vitor Sousa

Head of Customer Experience, Success & GenAI Program - LATAM

Vitor Sousa is an experienced executive specializing in customer success and experience, with over 15 years of leadership managing international teams and clients. They currently serve as an Executive On Demand at Chiefs.Group and mentor in various areas including leadership and innovation. Vitor previously held significant roles, such as Head of Customer Success in Brazil at Delivery Center and Regional Manager of Customer Success at Sinch, where they implemented strategies that improved customer satisfaction and streamlined processes. Vitor holds an MBA in Project Management and a BA in Translation Studies.

Location

São Paulo, Brazil

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