Fernanda Cotrim is a senior customer service representative at Diversey, with a career spanning various roles at IBM from January 2023 to June 2023. At IBM, responsibilities included supporting the CIO Level 1 for Cloud Pak for Business Automation, managing the end-to-end customer journey in the Quote to Cash process, providing first-line support and user acceptance testing for ISAT and CONGA, leading special bid management initiatives, and contributing to the Business Partner Team for contract management. Additionally, Fernanda has experience as a Robotic Process Automation Tester, ensuring the quality of automated processes. Fernanda holds a Bachelor's degree in Management Process from Anhanguera Educacional.
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