Michael Boulware has extensive experience in technical support roles, currently serving as a System Support/Help Desk Specialist at DK Consulting, LLC since May 2012, where responsibilities include supporting approximately 12,000 users across the City and County. Prior experience includes a position as Help Desk Specialist III at SAIC from August 2009 to October 2011, where Michael handled escalated PC and network issues, demonstrating senior-level troubleshooting skills. Earlier, Michael provided Help Desk Tier I & II support at Strategic Resources while working at Walter Reed Army Center from May 2007 to August 2009, managing calls related to PC and network challenges. Michael holds a Bachelor of Science degree in Biology from Towson State University, earned between 1976 and 1981.
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