Jocelyn Tai

Jocelyn Tai has extensive experience in IT service management and quality assurance, currently serving as Manager of Group IT Service Management - IT Service Continuity at DKSH since April 2015. Jocelyn has a proven track record in enhancing IT operations through ITSM modules, overseeing change processes, and implementing ServiceNow. Previous roles at Taylor's Education Group included responsibilities as a Business Analyst and system administrator for Microsoft CRM Dynamics. Earlier experience at HCL Technologies involved quality process consulting and project governance, while time at MYOB and IPOWER focused on software quality assurance throughout the software development lifecycle. Jocelyn holds a Bachelor's degree in Information Technology from Multimedia University, completed in 2005.