Jon F.

Jon F. is a global leader in relationship management and service excellence, specializing in operational excellence across EMEA and APAC. They have held various roles, including Senior Client Relationship Manager at Sterling Services UK Ltd, where they focused on enhancing customer success through strong relationships, and Front of House Manager at Allen & Overy, managing a large team to ensure clients had an exceptional experience. With extensive experience at Virgin Atlantic as a Senior Crew/Customer Experience Manager, Jon contributed to upholding the brand's vibrant reputation. Most recently, they served as Head of Customer Support at DLA Piper, where they developed a comprehensive Customer Experience strategy and led a global team.