Brian Oyugi is an experienced professional in business service management and quality assurance, currently serving as the Business Service Desk Manager at d.light since April 2019. In this role, Brian is responsible for overseeing the Business Service Desk operation, ensuring seamless service delivery, and managing escalations for end-to-end business support. Previous positions at d.light included Software Quality Assurance Tester, Global Service Desk Analyst, and Business Service Desk Analyst, where Brian focused on aligning business requirements with technical feasibility and enhancing customer experience. Prior experience at MultiChoice included serving as a Business Desk Analyst and Customer Service & Back Office Support, where effective communication and problem-solving skills were demonstrated. Brian holds a Bachelor of Commerce degree in Business Information Systems from the University of Nairobi, earned between 2012 and 2015.
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