Violet Obwanda

Violet Obwanda is an accomplished professional with extensive experience in customer service and management, currently serving as the Assistant Call Center Manager for d.light since November 2017. In this role, Violet focuses on developing and implementing customer experience strategies and metrics while resolving non-customer-friendly experiences. Prior positions at d.light include Senior Outbound Supervisor and Outbound Supervisor, where responsibilities involved customer data analysis, team performance management, and improving service delivery based on customer feedback. Additional experience includes roles as a Customer Service Representative at GSK and Assistant Project Manager at MultiChoice Group, alongside a Bachelor's degree in Business Information Technology from Jomo Kenyatta University of Agriculture and Technology.