Love Kolapo is an experienced Customer Success Manager at dLocal, a FinTech Unicorn that specializes in facilitating cross-border payments in emerging markets. With a career spanning various roles in customer service and business development, Love has developed strong client management skills, ensuring customer retention and engagement. Previous positions include Query/Resolution Officer and Customer Service Specialist at Access Bank Plc, where Love successfully managed customer interactions and contributed to significant revenue growth, and Customer Care Professional at Diamond Bank Plc, achieving high lead generation and resolution rates. Love holds a Bachelor's degree in Mass Communication from Tai Solarin University and is pursuing a Master's degree in International Business with Human Resources at Ulster University.
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