Danielli Lima is an experienced operations manager with over 15 years in operational management, customer service, credit recovery, quality, and corporate training. Currently serving as the Operations Manager at DM, Danielli has a proven track record of leading complex call center operations and driving strategic efficiency projects. Danielli holds an MBA in Project Management and another in Business Management, alongside a degree in Pedagogy and a postgraduate degree in Business Pedagogy. Throughout their career, Danielli has focused on transforming operations into competitive advantages, fostering innovation, efficiency, and positive impacts for clients and stakeholders.
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