Farhan Ghouse

Farhan Ghouse has extensive experience in customer service roles, beginning as a Customer Service Supervisor at Majid Al Futtaim from May 2014 to February 2021. Following this, Farhan took on the position of Guest Experience Team Leader at Serco, where responsibilities included coaching and leading customer service representatives, overseeing up to 50 employees, and improving operations from February 2021 to November 2022. Currently, Farhan works as a Customer Service Agent at dnata, focusing on delivering high-quality service across various areas in accordance with safety standards. Farhan holds a Bachelor of Commerce in Business Administration and Management from Swami Vivekananda Subharti University, a Diploma of Education in Computer Science and Engineering from AIT, and completed high school at Lions Shanthinikethan.