Mana Al Dousari currently serves as the Service Delivery Manager at dnata since May 2019, where responsibilities include overseeing airport resource allocation and addressing operational challenges to ensure timely service delivery. Prior to this role, Mana held various positions at Emirates from April 2011 to May 2019, including Customer Affairs Officer, Supervisor Airport Services, Senior Airport Services Agent, and Airport Services Agent, focusing on customer relations and service issue resolution. Mana holds a Bachelor of Business Administration degree from both Coventry University and Emirates Aviation University, completed in 2021.
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