Syed Ali is an experienced Service Delivery Manager at dnata since May 2016, focusing on enhancing service delivery, staff performance, and safety standards in compliance with regulations at Dubai International Airport. Key achievements include managing conflict resolution among staff and customers, promoting sustainability, and implementing operational improvements to optimize costs and performance. Before this role, Syed held positions such as Department Officer and Subject Matter Expert, demonstrating expertise in baggage operations and team management at major airlines. Prior experience includes serving as Service Delivery Supervisor at Emirates and a Team Leader at FedEx. Syed holds a Master of Business Administration in Operations Management and a Diploma in Airport Operations.
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