Carla Padró is the Head of Intelligent Automation at DNB, leading a team focused on automation, AI, and data-driven solutions to drive business transformation. With extensive experience in banking and insurance, Carla has successfully led projects that enhance customer experiences, including the implementation of DNB's chatbot, which significantly reduced customer center traffic. Carla's previous roles include Senior IT Project Manager for Emerging Technologies and Head of Risk and Credit Models Technologies at DNB, where they emphasized innovation and cross-cultural teamwork. Carla holds a Bachelor's degree from ESADE Business School and a Master's from Copenhagen Business School.
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