Espen Undrum

Espen Undrum has over two decades of experience in various roles at DNB since joining in June 2001, currently serving as Seksjonsleder PM Trafikksenter, focusing on forecasting, staffing planning, and recruitment, along with expertise in AI, chatbots, and contact center operations. Previous positions at DNB include Kompetanseansvarlig, where responsibility included crafting and implementing competence strategies for the personal market customer center, as well as Seksjonskoordinator DNB Kundesenter Oslo and Seksjonsleder Utgående Salg, overseeing outbound customer activities for personal customers and SMEs. Earlier career experience includes a role as a Programmer in Visual Basic and working as a Sikkerhetsvakt/vekter at Securitas Group, providing security services in various settings. Espen holds a Cand. Mag degree in Economics and Management from Nord-Trøndelag University College, completed in 2001.