Ida Norum is a Seniorrådgiver in Virksomhetsstyring at DNB, where they currently lead the department for international payment complaints. With more than seven years of experience as a consultant in process modeling and improvement, and over three years in leadership roles, they played a significant part in developing DNB's process-oriented quality system from 2008 to 2015. Ida holds a Bachelor's degree in Public Administration and Leadership from the University of Oslo, completed in 2006. Known for their responsibility, engagement, and initiative, they are skilled in driving change and optimizing processes.
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