Mahesh Kumar possesses extensive experience in contact center solutions and operations management, currently serving as the Department Head for the Contact Centre at DNB since July 2020. Prior roles include Senior Technical Manager for Genesys Contact Center Solutions at HCL Technologies, Project Manager for Operations at Hungama Digital Media Entertainment Limited, and Technical Manager at newWplatform Technologies, recognized as a leading provider in the contact center technology space. Mahesh's career also encompasses consultancy in contact center implementation and management at Amdale, as well as customer support engineering at BayTalkitec. Educational credentials include an MBA in Information Technology and Operations Management from the National Institute of Business Management and a Diploma in Electronics and Communication from Govt Polytechnic Kunnamkulam.
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