DC

Dan Coombs

Senior Customer Success Manager at Doble

Dan Coombs has over 16 years of work experience in various roles and industries.

At their current company, Doble Engineering Company, they hold the position of Senior Customer Success Manager since May 2022. Prior to this, they worked as a DUCe Support Manager from October 2020 to June 2022. Before that, they served as a Program Manager from December 2019 to October 2020, and as a Senior Dev/Ops Engineer from July 2017 to December 2019.

Before joining Doble Engineering Company, Dan worked at MCPHS University as a Senior Systems Support Engineer from November 2015 to June 2017. Dan also worked at LogMeIn as a Senior Systems Administrator from August 2012 to November 2015.

Dan's work experience also includes a role at Epsilon as a Senior System Administrator from March 2012 to August 2012. Here, they managed a large number of physical and virtual servers, handled Active Directory domains, and played a key role in systems migration and hardware troubleshooting.

Prior to Epsilon, Dan worked at Iron Mountain as a System Engineer, Team Lead from October 2008 to March 2012. Their responsibilities included managing Windows servers and virtual machines.

Earlier in their career, Dan worked at Lois Paul & Partners as a PC Support Specialist and Manager/Help Desk Tier III Support from July 2007 to October 2008. Dan also served as a Computer Technician and Help Desk Tier I/II at SAU 16 from June 2005 to June 2007, where they managed the technology infrastructure and resolved various hardware and software issues.

In addition, Dan had a role as a Video Production Assistant at Manchester Monarchs from September 2004 to April 2005, where they were responsible for creating highlights and multimedia content.

Throughout their career, Dan Coombs has gained expertise in customer success management, support management, program management, systems administration, and technical support. Dan has experience in managing servers, virtual machines, Active Directory domains, and various operating systems. Dan has also demonstrated proficiency in hardware troubleshooting, systems migration, and multimedia production.

Dan Coombs obtained a Bachelor's Degree in Information Technology from Daniel Webster College from 2001 to 2005. In addition to their degree, they also obtained a certification in ITIL V3 in June 2011. Dan has also completed a certification in Preventing Workplace Harassment from Emtrain, although the specific details regarding the institution and when they obtained the certification are not provided.

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Timeline

  • Senior Customer Success Manager

    May, 2022 - present

  • Duce Support Manager

    October, 2020

  • Program Manager

    December, 2019

  • Senior Dev Ops Engineer

    July, 2017