Frédéric Martin is the Deputy Head of Customer Service at DOCAPOSTE Digital Trust Solutions, a position held since January 2022. Previously, Frédéric served as the Head of Customer Success Managers at IDEMIA from June 2016 to December 2021, overseeing customer relations and ensuring the fulfillment of contract commitments for various sectors. Earlier, Frédéric held the role of Head of Solutions Support & Maintenance at Oberthur Technologies from December 2012 to May 2016, focusing on global support services for mobile solutions. With a career beginning in 1997 at Nokia Networks, Frédéric has accumulated extensive experience in customer management and support across the telecommunications sector.
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