Jessica Baxter

Jessica Baxter is an experienced operations analyst currently working at DocASAP, part of Optum, since May 2022. Prior to this role, Jessica served as a business analyst at the South Carolina Department of Health and Human Services from October 2015 to May 2022, engaging in gap analysis, writing business rules, and modifying requirements. Jessica also held positions as a training coordinator and application support specialist during this tenure, demonstrating expertise in applying new policies and providing technical support. Earlier in the career, Jessica worked as a customer service advocate at Palmetto GBA, addressing Medicare-related inquiries and enhancing customer relations. Jessica is pursuing a Bachelor of Business Administration at Capella University, expected to graduate in April 2024.