Douglas Morling is a results-driven Customer Support Manager with experience in building and optimizing customer service operations. They previously held roles as a Customer Support Associate Manager at ZOE, where they managed a team of about 60, and as a Customer Service/Operations Team Leader at The Keyholding Company, where they improved service efficiency and team performance. Douglas has also served as a Complaiance and Student Engagement Officer at West London College, focusing on student welfare and engagement. Currently, Douglas is a Team Lead & Outsourcing Manager at Doccla, overseeing patient support and external service providers while ensuring high service delivery standards.
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