Giselle P.

Giselle P. is an experienced professional currently serving as a Ticket Manager at Dock since September 2021, responsible for managing ticket queues and ensuring service level agreements are met. Prior experience includes roles such as Technical Customer Support I and Backoffice Financial Analyst at CALCARD, where Giselle handled account analysis, chargebacks, and CRM tools like Salesforce, as well as Power BI dashboards. Additional experience includes credit analysis and customer validation, early career roles in reception and administration at Etec and Honda Nippon Veículos, and multiple professional qualifications from Senai in areas such as quality management and computer operation. Currently pursuing a Bachelor's degree in Administration at Faculdade Municipal de Palhoça, expected completion in July 2025.