Jean Pianco

Jean Pianco is a seasoned professional in customer success and business relationship management, currently serving at Dock since June 2021. With a strong background in SaaS solutions and diverse client management, Jean engages clients by problem-solving and ensuring productive journeys. Prior to Dock, Jean held various roles at Conductor Tecnologia em Meios de Pagamento, from leadership in customer relations to senior account executive, where responsibilities included KPI management, client onboarding, and team training. Earlier experience at Neus Tecnologia da Info. LTDA entailed account management and service desk roles, focusing on incident management and process improvements. Academic credentials include an MBA in Marketing from Centro Universitário de João Pessoa, a degree in Social Communication with a focus on Public Relations from Universidade Federal da Paraíba, and an exchange program in Organizational Communication and Business at Instituto Superior Miguel Torga.