Julia Oliveira is a Customer Success Manager at Dock since March 2024 and has a solid background in customer support with previous roles at Stone from October 2019 to December 2023, including Customer Support Team Leader, Customer Security Support Analyst Senior, and Customer Support Analyst. Julia excels in monitoring operational goals, managing projects to enhance customer experience, and developing team members through individual development plans. Expertise also includes problem-solving complex financial risks, analyzing documentation for fraud detection, and improving operational systems in collaboration with security and technology teams. Julia's earlier experience as a Business Consultant at Argos Consultoria Internacional involved client prospecting, market research, and facilitating negotiations. Currently pursuing a degree in International Relations at Universidade Federal Fluminense, with an expected graduation in July 2024.
This person is not in the org chart
This person is not in any teams
This person is not in any offices