Luana de Lima

Luana de Lima's work experience includes the following positions:

1. Software Analyst at Dock (2020 - Present): Luana currently holds this role, where they specialize in API troubleshooting, B2B relationship management, and vendor management. Their responsibilities include analyzing banking demands, resolving RDR/Bacen demands, troubleshooting API responses, managing SAC KPIs, and providing customer service in accordance with regulations.

2. Operations Analyst at Dock (July 2020 - July 2021): Prior to their current role, Luana worked as an Operations Analyst at Dock. Luana contributed to the development of the White Label technology platform by providing banking operations expertise. Their responsibilities included API troubleshooting, B2B relationship management, and vendor management.

3. Customer Success Executive at Club Saúde (March 2019 - May 2020): Luana served as a Customer Success Executive, focusing on ensuring customer satisfaction and success. Luana played a key role in managing customer relationships and providing support to clients.

4. Customer Success Analyst at Consulta do Bem (May 2016 - December 2018): Luana worked at Consulta do Bem, a health-tech startup dedicated to providing access to healthcare services for individuals without health insurance. As a Customer Success Analyst, they managed B2B relationships with healthcare providers, facilitated the accreditation of partners, and provided support to both providers and end-users.

5. Support Analyst at MyDoctors (April 2012 - May 2016): Luana worked at MyDoctors, another health-tech startup. Their responsibilities included onboarding new partners, managing relationships with vendors and partners, assisting end-user clients, and providing training to partners on the use of the tool.

6. HR Intern at Philips (August 2010 - December 2011): Luana interned at Philips and primarily worked in the HR team. Luana was responsible for maintaining the HR system, serving as the main contact point for HR-related inquiries, conducting curriculum screenings, scheduling interviews with candidates, and facilitating the onboarding process for new employees.

Luana de Lima attended the Universidade Presbiteriana Mackenzie from 2008 to 2011, where they pursued a Bachelor's degree in Business Administration with a focus on Strategy.