Mariana Silva is an experienced professional in customer success and operations, currently serving as a CSOps Intelligence Coordinator at Dock since April 2022, where responsibilities include monitoring key performance indicators for premium clients, strategic analysis, and crisis management. Previously, Mariana coordinated Customer Success at Aurum Software and held positions in customer relationship management at Followize. An academic background includes specialized studies in Web Application Development from PUC Minas and an exchange program in Computer Science at the State University of New York at Oswego. Mariana's career also features roles in software engineering, support coordination, and project development, showcasing a strong proficiency in client relations and team management.
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