Paula Silva

Paula Silva has a diverse range of work experience in various companies. Paula started their career at B2W - Companhia Global do Varejo as an Assistant in Logistics, focusing on quality assurance. Paula then joined Algar Tech as a Process Management Analyst, where they conducted process mapping and facilitated Design Thinking sessions.

After that, Paula worked at Supporte Full Commerce as a Quality Specialist, and later returned to Algar Tech as a Process Management Analyst, this time at a senior level. Their responsibilities included analyzing and improving processes.

Currently, Paula is employed at Dock as a Go to Market Analyst. In this role, they optimize the sales journey from lead generation to revenue, with a focus on time, conversion, revenue, and retention. Paula is also involved in executing and facilitating the Go to Market strategy.

Overall, Paula's work experience highlights their skills in process management, quality assurance, and service design.

Paula Silva completed an MBA in Business Logistics with an emphasis on Supply Chain at Faculdade Pitagoras from 2011 to 2014. Prior to that, they pursued a degree in Human Resources Management at Centro Universitário Ítalo Brasileiro - Uniítalo from 2009 to 2011. In 2012, they attended Barton Community College to study English language. In terms of additional certifications, Paula obtained several certifications including "Sprint Go-to-market: lançaento de produtos digitais" from Cursos PM3 in July 2023, "Comunicação e Oratória" from Escola Conquer in April 2023, "Lidere em Tudo" from Florida Christian University in January 2023, "Produtividade Inteligente" from Escola Conquer in January 2023, "Formando Campeões: Lideranças F.C." from Escola Conquer in November 2022, "Design Thinking Essentials" from Echos Desirable Futures in October 2022, "Introdução às OKRs" from Qulture.Rocks Brasil in September 2022, "Semana de Mentoria em Product Design" from Online UX Team in August 2022, "Customer Experience" from Escola Conquer in July 2022, "Prevenção à lavagem de dinheiro e combate do financiamento do terrorismo" from Dock in April 2022, "Noções Básicas de Storytelling" from Udemy in January 2022, "Storytelling com Dados" from Udemy in January 2022, "Six Sigma Yellow Belt" from 6sigmastudy - The global certification body for six sigma certifications in January 2021, "Fundamentos da Experiência do Cliente" from Track.co in July 2020, "Scrum Foundation" from CertiProf in April 2020, "Green Belt" from Algar Tech in February 2014, and "Lean Six Sigma" from PMQM in September 2013.