Raphaela Sanches

Raphaela Sanches has a diverse range of work experience spanning multiple companies and roles.

In 2006, they started their career as an intern in Accounts Receivable, Credit, and Collections at Produtos Búfalo. Raphaela worked in this role until 2008.

From 2008 to 2010, Raphaela worked as an Assistant Collector I at Banco BV. Following this, they took on the role of Administrative Assistant at the same company from 2010 to 2014.

Raphaela'scareer then progressed to the role of Junior Retail Operations Analyst from 2014 to 2019 at Banco BV. From 2019 to 2020, they worked as a Junior Cards Operations Analyst.

Raphaela then moved on to become a Junior Payments Operations Analyst from 2020 to 2022 at Banco BV. In this role, they were responsible for authorizations, managing suppliers, and providing support for internal and external audits.

From 2022 to 2023, Raphaela worked as a Senior Payments Operations Analyst at Banco BV. Raphaela'sresponsibilities included authorizations, participating in forums and committees, and providing strategic and operational support.

Currently, they hold the role of Product Specialist at Dock. Raphaela'sresponsibilities in this role include managing and monitoring releases, ensuring regulatory compliance with Mastercard, Visa, and ELO, and mitigating risks and penalties.

Raphaela's work experience demonstrates their proficiency in payments operations, authorizations, supplier management, compliance, and risk management.

Raphaela Sanches completed their Bachelor's degree in Business Administration from Anhanguera Educacional between 2008 and 2011. Raphaela then pursued a Postgraduate degree in Finance and Controlling from INPG Business School from 2015 to 2016. Additionally, they obtained several certifications including "Gestão de Autorizações" from Mastercard Academy LAC in February 2023, "Autorizações ELO" from Cartão Elo in August 2022, "Scrum Foundation Professional Certificate" from CertiProf in July 2020, "Yellow Belt" from 6SIGMAstudy in July 2020, "Mercado de Meios de Pagamentos" from LAC Mastercard Academy in December 2019, and "Certificação White Belt" from Escola EDTI in November 2016.