Charmaine S. currently serves as a Senior Manager of Customer Success at Docker, Inc. since October 2023. Prior experience includes a role as Senior Engagement Manager and Practice Manager at Amazon Web Services from June 2021 to June 2023, and Demand and Delivery Manager at Optiv Inc from 2019 to May 2021. Previously, Charmaine managed Customer Success teams at ClearDATA and Hostway Services, developing strategies to enhance customer satisfaction and retention. Earlier career highlights include serving as Senior Technical Account Manager at Rackspace Technology, overseeing enterprise-level accounts, and foundational roles in guest services at Ideal Image and management at Bally Total Fitness. Charmaine's expertise encompasses cross-functional collaboration, customer retention program development, and process improvement initiatives.
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